Refund Policy

1. Subscription Refunds

School subscriptions to Book Publisher Portal are billed annually. Refund requests are evaluated on a case-by-case basis:

• Within 7 days: Full refund available if no significant usage has occurred
• Within 30 days: Pro-rated refund may be issued at our discretion
• After 30 days: No refunds are available for the current subscription period

2. How to Request a Refund

To request a refund, please contact our support team with:

• Your school name and registered email
• Reason for the refund request
• Subscription start date

Email: contact@pinnaclepublications.com

3. Processing Time

Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

4. Non-Refundable Items

• Custom development or integration work
• Server hosting fees (billed separately via third-party providers)
• Subscriptions that have been fully utilized